Return and Refund
- Peter Decor
- Return and Refund
Return and Refund
At PeterDecor, we strive to provide high-quality products and ensure customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.
Returns
- Eligibility: Items can be returned within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Non-returnable items: Custom or personalized items, items marked as “final sale,” and gift cards are non-returnable.
- Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide instructions on how and where to send your item.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If your return is approved, your refund will be processed to the original payment method within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, please contact us within 30 days of delivery.
Return Shipping
- Customers are responsible for return shipping costs, except in cases of damaged or defective items, where PeterDecor will cover the return shipping.
Late or Missing Refunds
- If you haven’t received a refund yet please contact us at [email protected].